2016 Sustainability Report

2016 Sustainability Report

Xylem People




by 2019

by 2019

Xylem’s safety philosophy is to “accept only zero” — meaning that we strive for a zero-incident workplace and one in which our employees return home at the end of each day uninjured. We have taken several proactive measures to ensure that safety is top of mind for all employees. Safety-related responsibilities are defined in employees’ job descriptions, reinforced through site communications and measured regularly with recognition for outstanding performance. In 2016, we made progress at both the site and enterprise levels — and we are on track to achieve more positive results as safety becomes further integrated into our culture.

Applying the Safety Scorecard
The Safety Scorecard Program, introduced in 2015, is strengthening Xylem’s safety culture by including a safety goal in our performance evaluation. The Safety Scorecard consists of three elements: risk reduction, injury frequency and injury severity. These elements have been identified as critical in improving overall safety as they encourage management and employee involvement, promote open and transparent communication regarding safety and health, and ensure that safety and health issues are addressed in a timely manner.

Recognizing Outstanding Safety Results
The Safety Scorecard and other measures are yielding promising results, which we now recognize through our enterprise-wide Safety Excellence Awards. More than 188 sites received the Zero Incident Award for operating throughout 2016 with no injuries and no serious near-misses. Twenty-eight sites were recognized with the Most Improved Performance Award for improving their safety performance, as measured by injury frequency, by 50 percent or more over their performance in the previous year.

Injury Frequency and
Severity Rates

2015* 2016
Injury Frequency
(medical + lost work day cases
x 200,000/number of hours worked)
1.20 0.93
Injury Severity
(lost workdays x 200,000/number
of hours worked)
18.65 18.16

* Values in this table have been restated. See Reporting Practices and EH&S Overview for additional information.

Meeting High Standards
As another marker of our commitment to workplace safety, 20 Xylem sites have been OHSAS 18001-certified. In addition to satisfying the requirements for OHSAS 18001 certifications, these sites also provide training and promote our “Accept Only Zero” philosophy. This program includes online access to more than 80 safety education courses in multiple languages and access to tools that help managers and employees easily and quickly recognize safety and ergonomic hazards and take corrective actions to eliminate root causes.

Going Above and
Beyond for Safety

In addition to rewarding injury-free operations, we present our annual CEO Safety Excellence Award to one manufacturing site and one sales or service site that has achieved exemplary safety results over the past year and continually seeks to improve safety in its operations. We evaluate sites on quantitative measures, such as risk reduction index score and injury frequency, and qualitative measures such as level of management engagement in safety at the site. Then, applications are scored by a third party and judged by a panel of senior leaders at Xylem.

This year, CEO Safety Excellence Awards were presented to our manufacturing facility in Shenyang, China (part of the Emerging Markets Commercial Team), and our dewatering sales and service center in Lansing, Illinois. In Shenyang, leaders integrated EHS considerations throughout the site, including adding EHS reviews into the production process. At the Lansing site, teams hold shop safety stand-downs to discuss employee and non-employee incidents and near misses that have occurred on job sites. The best practices established at these sites set a powerful example for our teams worldwide.

Addressing High-Risk Sites
Despite our best efforts, incidents occasionally happen. When an injury does occur, we investigate and determine the root causes of the incident. We also examine and identify which parts of the organization are experiencing increased incidents and what activities are being conducted when injuries occur. We also provide additional support to sites with increased injury rates as needed.

In 2015, Xylem initiated the “Get Well” program for sites with the highest injury rates. The program includes a variety of interventions such as employee surveys, in-depth safety data analysis, safety Kaizen events and site visits. These are used to develop site-specific “safety visions,” a safety strategy and appropriate improvement plans. These improvement plans are closely tracked and monitored for implementation by site management and Xylem’s EHS management. The program began at six sites in 2015, with another three added in 2016.