Xylem’s tagline is an inclusive invitation: Let’s Solve Water. Addressing the many water challenges our planet faces is a huge and vital undertaking that calls for collaboration and teamwork to leverage the technology-enabled solutions that are available today and will be developed tomorrow.
As the title of this report emphasizes, we believe this work represents the opportunity of a lifetime to have a positive, lasting impact on the global and local communities in which we operate. We utilize a variety of resources and tactics to foster two-way communications with our many stakeholders.
At Xylem, we identify a key stakeholder group as one that is critical to our business and strategy and a core partner in our growth and sustainability efforts. We work to engage our key stakeholder groups regularly, as well as considering broader society by including stakeholders such as certification and regulatory agencies, sustainability and financial rating agencies, and associations and non-governmental organizations. We reach out to and engage our stakeholders in many ways, with a focus on our key stakeholders.
For Xylem employees who work around the globe, we regularly distribute communications and conduct town halls and webcasts on our business strategy and results, as well as many different issues and topics of interest. These are translated into multiple languages to help foster a “one company” culture.
For customers and end users, we publish news about our products and services through a variety of media channels, original research, white papers and case studies, a customer-focused digital magazine, Making Waves, and a quarterly magazine, Mission: Water, which features stories about scientists, environmentalists and the various challenges they work to solve. We also conduct voice-of-customer interviews and customer satisfaction surveys to learn more about their needs and their perceptions of our company and our products. In 2016, we rolled out the Net Promoter Score (NPS) tool as an additional means of measuring customer satisfaction, and we continue to employ that today.
We also collaborate with other business and industry leaders through a variety of forums. Xylem is a member of several water-industry and sustainability-related organizations, and we participate in and sponsor leading industry events.
2017 STAKEHOLDER ACTIVITIES
Throughout 2017, we engaged in a variety of forums, conferences, programs and projects with our stakeholders to advance our shared mission of water sustainability. Here is a sampling of engagement activities in 2017:
At the Global Water Summit 2017, Xylem CEO Patrick Decker participated in the CEO Forum to discuss issues facing the global water sector, including the impact of globalization and the digital revolution, and share perspectives on the role of advanced technologies in advancing the water sector’s migration to smart infrastructure.
At the Global Water Summit 2017, Mike Otten, director of Xylem’s Systems Intelligence Center of Excellence participated in the digital strategy panel discussion. Topics included the internet of thing (IoT), scalability and security of digital platforms, and the role of water digitization in smart cities.
Xylem sponsored SMART CITIES NYC ’17, the first conference and expo that curated the intersection of technology and urban life. Xylem President and CEO Patrick Decker participated in a panel discussion entitled, Does Bigger Data Mean Better Living?, during which speakers discussed the role of big data governance processes in relation to quality of life, economic development and the city ecosystem.